Reviews (1201)

Extremely long wait

May 12, 2023
Extremely long and agonising wait at the pharmacy all the time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Parking is always an issue

May 12, 2023
Location is a big problem, right in the centre of the city. Getting parking is always an issue.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Very helpful

May 12, 2023
Discounted parking very helpful.
Anonymous

Doctors are good

May 12, 2023
Doctors are good. Good communication via email.
Anonymous

Very pleased with discussion

May 12, 2023
This is my first visit, just seen the doctor waiting for blood tests. Very pleased with discussion with doctor. He answered all my questions and was very helpful.
Anonymous

Waiting for blood test is always very long

May 12, 2023
Waiting for blood test is always very long. Other appointments are normally not too bad.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Never seen on time

May 12, 2023
Never seen on time all the time. We've been waiting 1 hour.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Good hospital - long referral

May 12, 2023
I waited 12 months for a referral. My son saw the GP at 12 months old and they referred him onto the hospital which took 12 months for the appointment to come through. He was sent for blood tests. We waited a while but the hospital was good. Just a long wait for the appointment. They said I won't get his results for another couple of weeks.
Anonymous

Cancelled son’s appointment

May 11, 2023
Cancelled son’s appointment as we were a couple of minutes late. Son has autism and has problem with walking and sat there for 20 minutes and then they said they would not see us and we had to make a new appointment, still waiting for an appointment. They have been good when we have been before just not sure what happened last time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Not enough decorum and respect

April 25, 2023
The facilities are dirty ad horrible, My daughter stayed there. We waited too long in A&E. The bays on the children’s wards are too small, especially when you have a child that’s in a wheelchair, they need to have more decorum and understanding. We ask for a side room and they say no but we are asking for her privacy as we still have to change her and the curtains will open, just need more decorum and respect. The staff are good though and let us know what’s going on, it’s the facilities that let the hospital down.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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