City Hospital

I've used A&E a couple of times. It can feel like everyone is on top of one another. The wait feels like forever. I don't really like going but, needs must.

I came to City after being referred on by 111 as I was in pain and I had been to my GP and I had to wait 6 weeks to access treatments as I had already been seen by physio triage previously which didn't work. 111 told me to go to City as I was in pain. They had lost the key to the medicine cupboard and couldn't open it so they could not give me a steroid injection. I had to then wait another 2 weeks for an appointment.

I was referred to ENT for further treatment and got an appointment within a week.

My son was born there and during pregnancy I received very poor care and support. They need to improve.

Very helpful staff. Always seen on time and getting an appointment is very easy. Good communication.

I have kidney disease and they send me here now. They're alright. It's far to get to and I think they're better than the QE but it takes so long and it's costs to go every 3/4 weeks.

Everything is a waiting game. You wait 5 or 6 hours and I feel like they don't help and just tell you to go back to the GP. I just give up. In A&E you wait hours for a doctor and you don't want to leave because you worry.

I had an issue with my thumb. I waited ages in A&E. Did x-rays etc. Staff were alright. They helped me still.

Long waits there and when I do go there they're helpful but I shouldn't have to use them. I should be able to go to my own GP when I am registered with one. What's the point if I can't use them.

Good hospital. Helpful and can get on with them. They listen to me which is all I want from a service really.