Handsworth Wood Medical Centre

The doctors and nurses are very good but you will never get a appointment the receptionist are wast of time move and speak in slow motion they are a joke and whoever is in charge has not done anything to fix it, probably employing family and friends

This surgery does have a few really good doctors if you are select as the chosen one, you are extremely lucky (also has a couple of extremely bad Doctors as well....avoid Dr 'I' if possible as she is beyond rubbish).The appointment system is awful and doesn't make sense. In a nut shell, to get an appointment, you are required to call from 8am (along with the rest of the world....or so it feels like it). My record stands at 365 calls before i got though to request a call back from a doctor. Things should be going back to normal after the pandemic, but you still have to call to request an initial call back first to be assessed to have a appointment in the actual surgery. Most of the reception staff soooo look as though they hate their job and don't have any customer service skills at all. They do look absolutely worn out. (There is actually one proper decent one). The atmosphere in the surgery is gloomy and it looks a bit worn. We the patient are not asking for the world we just need you to make the appointment system easier, treat us like humans and with respect and listen to the patient so you can diagnose us properly. we get told not to go to A and E but of patient are just getting the service and are not being seen. What are we supposed to do. Modality sort it out.

Excellent service using app during pandemic. Telephone consultations with practitioners easy and helpful. Much better than going via receptionist. Prior to pandemic visiting practice could be unpleasant. Queue to check in. Aggressive reception staff because they are stressed, having to help diverse population with many different languages spoken. Some patients aggressive and demanding. Waiting room experience poor, tv screen intrusive, children allowed to run free by some parents, area too small. Medical staff excellent.

Appear to be constantly changing on line contact I currently have 3 apps. Now I go through on line to the surgery - no notification of changes - message always speak to surgery when I have done this it’s met with I will look in to why it does not work. Can I book ... no you have to phone in ... I am already talking to you! Filled in complaint on line and sent to a paid service even though I didn’t know if I needed that service. I wanted to speak to a Dr. I paid for the service, when did they stop referring to hospital ? No education on changes at surgery. They are our service provider ?
Prize Draw Data

Telephone lines are always busy, you can never get through, cannot obtain appointment, looking for new surgery.worst service ever! God only knows how the elderly folks manage...

Osteoarthritis in knees and lower spine. Progressively worsening over past 5 years. Numerous 'telephone' appointments as GPS refuse face to face. Now GPS avoiding telephone appointments. Takes between 30 minutes to 1 hour 20 minutes, constantly pressing redial from 0800 hrs to speak to a receptionist. You may then be offered a same day telephone appointment being stage 1 of the sifting system seemingly now in place. GPS do everything to avoid offering a face to face which is the next stage. I have had numerous xrays and MRIs over recent years that had identified substantial wear and tear in my right knee. Unable to bear weight on this knee the other knee has been overcompensating, resulting in the same in the left knee. I completed an, 'E Consult form, detailing my inability to stand without experiencing such severe pain that I am drenched in sweat, feel nauseous and faint. I requested: a call back/ phone consultation with a GP; referral to orthopaedic surgeon; and wheelchair assessment. A GP responded via email: instructing me to contact the hospital to chase my rheumatologist referral which is nothing to do with my arthritic knees. That was the GP response.

This practice is beyond disgraceful it is extremely difficult to get in contact with you never get a call back their online call back service does not work and the reception staff are rude and you can hardly understand them

The Doctors are very good but the reception staff are rude and unhelpful.

They have no care for their patients

They have no care for their patients