NHS 111
Feedback Rating
Based on 413 reviews
Reviews (413)
Helpful advise given
January 22, 2025
My daughter had shingles so I ended up calling 111 for support on what to do to help her. They advised to go to the GP or even hospital but try the GP first. Helpful advice and the call was answered in a timely manner.
Told me to go to hospital
January 21, 2025
They were able to diagnose that I had appendicitis over the phone and they told me to go straight to hospital for treatment.
I find them helpful
January 15, 2025
Always find them helpful. I used them three times and they have been able to get get me an appointment with another health centre.
Answered quickly
January 13, 2025
They advised I go to hospital as I was having bad pains in my stomach. They answered quickly and they gave advice on what to do if I didn't feel better.
Sent elsewhere after 40 minutes waiting
January 7, 2025
I called them and they made me wait for 40 minutes for someone to call me back and tell me to contact South Birmingham Urgent Treatment Centre
Good
January 7, 2025
They were good, they sorted me an ambulance.
A very good service
December 16, 2024
They helped me get an emergency dental appointment at the dental hospital. A very good service.
Sent paramedics
December 16, 2024
I had a sore throat but my daughter said I didn't look too well and called 111 to get advice. They said they would send paramedics because my symptoms sounded severe.
Send an ambulance for no reason
December 16, 2024
They send ambulances for no reason. My son had a temperature and they wanted to send an ambulance to go to A&E. The ambulance was not needed. You can get an ambulance quicker calling 111 that calling 999.
Very helpful
December 10, 2024
I had a fall in the garage and cut my head open. My son called them and they advised me to go straight to A&E as we couldn't stem the bleed. They were very helpful and quick acting.
