NHS 111

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Based on 257 reviews
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Reviews (257)

Referred quickly.

April 22, 2024
Good. I was quickly referred to the right services for my child.
Anonymous

Just tell you to go to A&E

April 10, 2024
You call them and they just tell you to go to A&E and you know the whole pattern in A&E, they just send you home with paracetamol. Not helpful at all, a waste of time.
Anonymous

They get you seen quickly

April 9, 2024
If you need to use them they're good. They will get you an appointment and will get you seen quickly. They will get you the help.
Anonymous

Helpful and quick service

April 9, 2024
Very helpful service. They have arranged a GP appointment for us a number of times. They are very quick, I can arrange an appointment within 3 hours.
Anonymous

They know best so I went to hospital.

April 8, 2024
I called 111 and they sent me straight to hospital which I went straight to because they know best.
Anonymous

Gave me 3 days of antibiotics.

April 8, 2024
I called them as I couldn't get an appointment with my GP. It took a long time to get through and speak to someone but when I did they gave me 3 days worth of antibiotics for my sinusitis. I need more but can't get through to the GP and will take ages but so did waiting for 111 too.
Anonymous

All very good.

April 3, 2024
They were very good and they sent me to the walk in centre as they made an appointment. It was all very good and answered straight away and they listened to me.
Anonymous

No good, not helpful

April 3, 2024
You call them and they say they will call back in 4 hours. It's no good and it's not helpful.
Anonymous

4 hour wait to be told to go to GP

April 3, 2024
I called 111 and they said they couldn't help me. They said you had to wait 4 hours and then when they call you they say go to the GP. They are not helpful at all.
Anonymous

Called 3 times

April 3, 2024
I called them 3 times. I didn't get anything out of it. It is difficult to use. My friend had a cold. The first time I was told to call back. The second time and third time they asked if she was a medical practitioner but she is a consultant. They didn't know what they wanted from her.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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