NHS 111
Feedback Rating
Based on 268 reviews
Reviews (268)
Gave really insightful advice.
August 30, 2023
Called when my daughter had a high temperature and cough. Couldn’t get an appointment with GP. He called and waited a while for them to answer. The person I spoke to was helpful and gave really insightful advice.
Son was misdiagnosed
August 30, 2023
It's normally okay but one time my son had Meningitis and they misdiagnosed him and told us to keep him at home and keep an eye on him for 24 hours. I was then told it was meningitis and he was in hospital for over a week.
They were good - advised to go A&E
August 30, 2023
I had covid so I called them. My daughter was 2 weeks old and they told me to take her straight to A&E to be monitored. They were good.
Advised us to go to A&E
August 30, 2023
Did call them for the baby, but in this case they advised us to go straight to A&E with him being so young and not feeding properly.
Didn't answer my question
August 17, 2023
I wanted to know the safe dose for anti allergy for my 8 years old son, I called them at 8pm and they replied back by 2am, 6 hours later in the middle of the night and left a voice mail that didn't answer my question.
They are helpful
August 15, 2023
To get appointments for kids they are a fair service. They usually direct us to walk in centers. They are helpful. I don’t wait long on the phone. I fill out the form and they are quick to respond.
They arranged for ambulance to come
August 15, 2023
Called for advice as he kept fitting and they said he would need to go to hospital. They arranged for ambulance to come.
Can take time to get through, but they help
August 7, 2023
I've used it a couple of times when I've needed to speak to someone or need help. It can take some time to get through but I get help for my children and that's what matters.
Very helpful, called back quickly
August 7, 2023
They're okay. I phoned about babies symptoms and they said to go straight to the hospital and he had sepsis. They were very good and very helpful. They called back quite quickly.
Thankful for a good service
August 7, 2023
They were good when I last used them. They always ask the right questions and give us options and advice. Thankful for such a good service.
