NHS 111
Feedback Rating
Based on 307 reviews
Reviews (307)
Quick to answer and give good advice.
October 30, 2023
I rang for my little one and they were quick to answer and give advice. They are also good at getting back to you when you use the online form. They are always good at letting me know the best plan of action.
Helpful after GP refused urgent appointment
October 26, 2023
I needed an urgent appointment with my GP in Tamworth and the receptionist told me that my uterine cancer symptoms weren't urgent enough and that I should call NHS 111 and refused to make me an appointment with the GP for the next day. 111 were very helpful on this occasion.
I don't think they understand via phone.
October 25, 2023
I've used them. I don't think they really understand when they're over the phone. They can give information but whether it's good is a different story.
The service is very good.
October 24, 2023
It was good, a good service. When they make a mistake, it's a long wait to get through. They do a reassurance call every 2 hours which is a really nice touch. The service was good and they prescribed the medication that no pharmacy had. They called back and they prescribed something else, but a days dose.
Couldn't arrange an appointment.
October 24, 2023
I wanted to see someone after I burnt my foot badly. I waited to see a nurse as they couldn't get through to my GP. They told me they couldn't arrange that so I ended up dressing it myself and I kept trying my GP.
A smooth process.
October 19, 2023
A smooth process. It didn't take long to get through and they directed me onto the Badger clinic. It's always been very good.
Helpful and give good advice
October 18, 2023
They have been quite good to me in the past. They've been helpful and given me good advice. I got through straight away and told me to go to A&E or try and stay at home and get better where possible.
Tell you to go to the hospital or GP.
October 17, 2023
They are okay. They will tell you to go to the hospital or get an appointment with the GP depending on what the issue is. Just hard when you want to see someone.
Not very good.
October 17, 2023
Not very good. They told my social worker who then told the whole family when I was having issues with my mental health.
Took a while to get through.
October 16, 2023
My daughter called them for me when it was late and I was feeling poorly. They did take a bit of time to answer but they were okay. They said to try the doctors in the morning if I hadn't improved and I did feel better but they were good.
