NHS 111
Feedback Rating
Based on 307 reviews
Reviews (307)
You can't talk to them.
October 16, 2023
You can't really talk to them. They'll send an ambulance out or the police. I feel like with mental health you don't know where to go.
You can wait a long time.
October 10, 2023
If I have a problem I will call them if I need an answer to something. You can wait a long time for them to answer.
Lot less waiting time than GP
October 10, 2023
There's a bit of a wait but a lot less than the GP. They were helpful when I had covid symptoms. They told me to go straight to A&E so I did and I was helped.
Good and always help me.
October 10, 2023
They're good. Always helpful and help me with the children when I don't know what to do. They are very quick and a great support.
We rely on this service.
October 10, 2023
I resort to using these and they arrange an out of hours appointment with the GP. You'll speak to someone and they will arrange for a nurse, then they will call you back and arrange further care. We rely more on this service than our own GP.
It's a long wait.
October 10, 2023
I have used it. It's a long wait and especially when it's for a leg issue or eczema. You can't really use them for that.
Didn't wait too long.
October 9, 2023
I called when I had bad toothache. I couldn't get an appointment with my dentist so they ended up sending me to the dental hospital. I didn't wait too long for them to answer and they sent me to the right place.
Would rather use them
October 9, 2023
I would rather use them than my GP. Won't get through to the GP so better to use 111. They always refer onto another service that will be helpful to me. I use it for the kids as well.
Answered quickly
October 9, 2023
I range after a head injury. They answered quickly and asked good questions to send me to the correct place. Ended up going to A&E as I had a head injury.
Always send me to the right service.
October 4, 2023
Quite good. I call them and they are usually quick at answering. They'll sometimes make you wait which is normal. But they'll always send me to the right service.
