Reviews (589)

Rude staff

Accident and emergency services
July 19, 2024
I recently had to stay over and was moved from bed to bed every night where I found only a handful of friendly staff the rest where obnoxious rude thoughtless. There's elderly people with illnesses there and they show no care at all. Slamming and banging about and always kicking off on each other at the early hours I ended up walking out in disgust
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you received as an inpatient and the care you witnessed other patients receive.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

it was terrible

unknown
July 15, 2024
My sister went to the medical assessment unit on the 15th july 2024 and was there for over 9 hours kept telling them she was in pain and hadn't had anything to eat they kept saying the doctor will see you shortly and nothing they couldn't be bothered to calm her down even though she was clearly upset with being in so much pain
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that your sister spent so much time on the Medical Assessment Unit without being seen by a doctor, especially when she was evidently in distress.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helpful staff

July 15, 2024
My husband died there whilst he was getting treatment for cancer. The staff were helpful and provided excellent care.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. Firstly can we say how sorry we are to hear about the recent loss of your husband.

We are happy to hear however that whilst he was receiving treatment here the staff were so helpful and caring.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Always very busy at A&E

Accident and emergency services
July 10, 2024
They are always very busy at A&E. I had to wait for 2 hours in pain at my age, which is difficult.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait to be seen in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good on cardiology ward

Cardiology
July 9, 2024
I was in cardiology ward for 2 weeks after a heart attack. The care, treatment and support was good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care, treatment and support you received on the cardiology ward in the 2 weeks you were an inpatient follwoing a heart attack.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent vascular team

July 9, 2024
Excellent vascular support team. Always available on the phone and ready to help.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you've received from the vascular support team and how easy they are to get hold of.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They take good care of you.

Accident and emergency services
June 25, 2024
They're so helpful. I would rather go there than the GP. They really do help you and take good care of you.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received in the Emergency Department - in particular how helpful the staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They take good care of mom

June 25, 2024
My mom is on the acute ward. They are good, caring and hard working. They listen and take good care of her.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you are so happy with the care your mother received on the acute ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazing with my daughter

Maternity
June 25, 2024
My daughter had her baby a few days ago. They have been amazing with her, and to us as a family. They have taken care of us all.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your daughter has received from the maternity team and that they were also attentive to the needs of her family.

If you would like to provide any more information or further feedback about your daughter's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very high standards.

June 25, 2024
I have used different services at Good Hope and can say with confidence that the standards are very high.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you're so happy with the care you've received across a number of services here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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