Good Hope Hospital
Feedback Rating
Based on 820 reviews
Reviews (820)
Serious Lack of Communication here
Accident and emergency services
April 10, 2025
I’ve been at the Good Hope hospital now since 1pm with my husband. We have seen various professionals but what differs from the Heartlands is that at least each stage was explained clearly at the Heartlands.
Here, there was an awesome nurse who listened carefully to us and even though I explained and my husband explained of how his bad knee hurt so much that it caused him to fall, The doctor didn’t listen to me, my husband or even the nurse upstairs on 1st floor.
She even said to me, please can you explain to the doctor of how your husband fell because I told the Doctor and he won’t listen to me???
Imagine that!
There’s this rude ignorant nurse on the ground floor, she just making decisions and not informing the patient or his wife! This is disrespectful, and very worrying and so upsetting.
She put a hospital wrist band on my husband and he and I became confused as we were already told that he could go home today.
He was just told he was going to have a CT head scan and wasn’t informed or asked of was he ok with that decision?
I informed the ground floor nurse that it would be appreciated if she at least informed us of what was going on but her demeaner appears to be a bit rude .
We’ve been here so far for 7 and a half hours and counting.
Our heads are spinning here, we have seen too many nurses, Doctors, just two physiotherapists and they said I should ask the nurse at the desk to please add my Mobile number but then a doctor said it wasn’t necessary and I’ve even explained of the needing to be explained to, as I , the patients wife am Autistic but she looked dumbfounded to the disorder.
We want to go home and it’s been more than 7 and a half hours and not even a clue of a time when the consultant is going to let my husband go home.
Lack of communication and disregard. Oh and the wheel chair was taken away despite me telling the nurse who took it that he needs the chair as he’s not walking well enough yet. She said, well I can’t just leave it here because I need to move it out of the way but took it god knows where.
Here, there was an awesome nurse who listened carefully to us and even though I explained and my husband explained of how his bad knee hurt so much that it caused him to fall, The doctor didn’t listen to me, my husband or even the nurse upstairs on 1st floor.
She even said to me, please can you explain to the doctor of how your husband fell because I told the Doctor and he won’t listen to me???
Imagine that!
There’s this rude ignorant nurse on the ground floor, she just making decisions and not informing the patient or his wife! This is disrespectful, and very worrying and so upsetting.
She put a hospital wrist band on my husband and he and I became confused as we were already told that he could go home today.
He was just told he was going to have a CT head scan and wasn’t informed or asked of was he ok with that decision?
I informed the ground floor nurse that it would be appreciated if she at least informed us of what was going on but her demeaner appears to be a bit rude .
We’ve been here so far for 7 and a half hours and counting.
Our heads are spinning here, we have seen too many nurses, Doctors, just two physiotherapists and they said I should ask the nurse at the desk to please add my Mobile number but then a doctor said it wasn’t necessary and I’ve even explained of the needing to be explained to, as I , the patients wife am Autistic but she looked dumbfounded to the disorder.
We want to go home and it’s been more than 7 and a half hours and not even a clue of a time when the consultant is going to let my husband go home.
Lack of communication and disregard. Oh and the wheel chair was taken away despite me telling the nurse who took it that he needs the chair as he’s not walking well enough yet. She said, well I can’t just leave it here because I need to move it out of the way but took it god knows where.
Long waits at A&E
Accident and emergency services
April 9, 2025
A&E waiting times are really long. Horrible and they say the name isn't on the list but when you check with reception it is. They just take so long.
Unnecessary delays
Maternity
March 26, 2025
Unnecessary delays, midwives didn't take the pain seriously and I wasn't listened to. The postnatal ward was okay though.
Rude and unhelpful staff
Accident and emergency services
March 26, 2025
Long waits and the staff were rude and unhelpful.
Excellent so far
March 26, 2025
I was here for a follow up at respiratory clinic. The care and treatment provided so far is excellent. They sorted my medication.
A 6 hour wait
Accident and emergency services
March 26, 2025
A 6 hour wait without any proper medication and staff were not helpful.
Excellent, five stars
March 26, 2025
I was admitted to the stroke ward and they were excellent. Five stars for the follow up care and support too.
Misdiagnosed at A&E
Accident and emergency services
March 26, 2025
I went to A&E with stroke symptoms and they misdiagnosed and said it's a migraine. After 2 days I had a stroke and was then in for a month.
Excellent
March 26, 2025
I had hernia surgery here and the care and treatment was excellent.
Good care and treatment
March 26, 2025
I had abdominal surgery and later developed an internal abscess, I was in hospital for four weeks. The care and treatment was good.
