Heartlands Hospital

Heartlands Hospital is a nightmare because of the awful parking situation. The waiting times for appointments is terrible too.

The A&E department was so busy they sent me back out to the ambulance to wait for space in the hospital and left me in the care of the paramedics. Waiting times to get into the hospital and seen were awful.

I see my cancer consultant at Heartlands Hospital. I feel nervous when attending these appointments and struggle to take in all the information they tell me. This makes it important that I have the support of my wife during the appointments. Unfortunately due to such a poor parking situation I have had to attend these appointments alone. After driving round and round the car park for over 40 minutes my wife has had to drop me or I would be late to the appointment. Going to these appointments alone is really hard and very distressing for me.

My experience has not been great. The service provided by Heartlands maternity department is not as good as that provided at Solihull Hospital. The staff are very busy and don't even make friendly chit chat with you. Appointments are very quick and feel rushed despite waiting a long time for your appointment.

My experience has not been great because of the attitude of the staff. They are just not very friendly, there is a lack of empathy and honestly they just do not seem to care. Appointments are usually running late and when you are seen your appointment in very quick 'in and out'. Everything feels rushed and care lacks a personal feel.

I've attended the maternity department for scans. The sonographer was very matter of fact and I was in and out very quickly. The service does not feel very personal and seeing your baby is a very emotional thing and should feel like a nice special experience.

My experience of antenatal care at Heartlands Hospital has been good.

I had a stoma fitted for an operation and the procedure was supposed to be reversed. It has been a considerable amount of time since and I still have the stoma which is really disappointing. That said the stoma nursing team at Heartlands Hospital are very good.

My experience of the maternity care at Heartlands Hospital has been good. The staff were very kind and helpful.

I was admitted to a cardiology ward (ward 9 I think). The care I received was excellent. The staff were fantastic, and the doctors were very thorough.