Heartlands Hospital

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Based on 1057 reviews
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NHS patients accepted

Reviews (1057)

Very helpful, very friendly

December 3, 2024
Sometimes they are very helpful and very very friendly.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Helpful consultant but rude reception

December 2, 2024
The consultant is very helpful but the reception staff at paediatrics are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital, we're sorry that your experience with our staff was not as positive as it should be.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Best wishes
Patient Experience Team

Provider responded

Busy, slow and rude at A&E

Accident and emergency services
December 2, 2024
Very busy A&E. Very slow moving process with rude and unhelpful staff.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that we didn't meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

The care is good

November 26, 2024
I had a stent fitted and it went okay. I stayed a few days and I go regularly to have it checked. The care is good. Everything is okay.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Gone down hill

November 26, 2024
It used to be very good for my 18 year old who has down syndrome, however, it has gone down hill and you have to do a lot yourself if you want to get any sort of help.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced did not meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

They were good

Physiotherapy
November 26, 2024
They were good and showed me some exercises to do to help with the facture in my thumb.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Really fast

November 26, 2024
I ended up going for an x-ray and they were really fast. I had to wait two weeks for the results. They invited me back to discuss the results and referred me onto physio for my hand. That was also quick as I had a break in my thumb.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Good care but long waits and busy

Accident and emergency services
November 26, 2024
Been to A&E a couple of times and the wait was long. It's very busy. The care is good.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital, sorry to hear of your wait but incredibly pleased to read the positive experience you had , as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

No one would help us

Accident and emergency services
November 26, 2024
I went there as no one would sort out the cyst. The GP sent me to the hospital. Hospital sent me back to the GP. We eventually popped it ourselves and went back to the hospital where they dressed it. They said the GP would come out every 2 days to redress it, which they didn't do.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced did not meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Long waiting times

Accident and emergency services
November 25, 2024
Long waiting times and very rude and unhelpful staff.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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