Heartlands Hospital

Absolutely horrible staff and all the nurses are angry and don’t want to help with anything you ask. Changing room for baby is disgusting, stinky and dirty, you can’t place your baby there. It’s stink so badly, you afraid to catch something like virus or bacteria there. We came through the ambulance with 3 month old. Was waiting for doctor to come for 5 hours and STILL nobody came to check.
Got paracetamol for infants and that’s it. AWFUL AWFUL AWFUL. That department needs a proper change and check the sanitary and all the stuff !!!

I was admitted to Heartlands Hospital for treatment and subsequent surgery. The surgery went very well and overall I was happy with the care I received.

My experience at Heartlands Hospital urology department was very good. I have attended a number of appointments for investigation, diagnosis and treatment and the nurses there were fabulous.

My experience of A&E was not too bad. I was not waiting very long to be seen by a doctor and I had my observations done by a nurse very quickly. I was told that I was being admitted and I did not wait long for a bed.

I have been generally happy with the care I have received from the staff on ward 29.

My outpatients appointment this week went very well. The staff were all so nice and very knowledgeable. They communicated well and explained things in very plain English to ensure that I understood everything. They were very patient with me.

My experience of SDEC at Heartlands Hospital was very good. Medical staff were very thorough and they admitted me.

I was admitted to ward 6 (cardiology) with heart failure. The care and treatment was brilliant all the way through. Discharge was delayed due to things not being ready at home. Arrangements were made and things put in place to support me when I was discharged.

The eye clinic is fantastic. They treat my husband very well. I have no issues.

I was admitted to ward 26 at Heartlands Hospital and my experience has been very good. They are taking very good care of me. I am enjoying the food and the company of the staff as it is very lonely living alone.