Heartlands Hospital
Feedback Rating
Based on 1236 reviews
Reviews (1236)
They do what they can
April 8, 2025
I spent a week in hospital. My kidneys were in a bad way and the doctors do what they can.
Very respectful and understanding
April 8, 2025
Ward 19 were very respectful and used his name. Really helpful and kind to him. Very understanding of his condition.
Called him by a number not his name
April 8, 2025
They call him by a number and not his name at MAU which I find awful. They are human beings.
They lost my x-ray
Outpatients
April 8, 2025
They lost my x-ray results and didn't send it through so I had to rebook for the Royal and have it all redone there. Wasted journey and visit in my opinion.
Good advice
Outpatients
April 8, 2025
I had stitches removed here after a motorbike accident abroad. They were good and took their time. They gave good advice on how to care for the wound.
Very good at dermatology
April 8, 2025
I go to dermatology every 6 months and they're good. The doctor I see is very good and thorough. Very helpful.
Dangerous and short staffed
April 8, 2025
A lot of the nurses are caring but my mum has been left for weeks after telling the hospital she couldn't see properly. Because of that she has permanently lost the sight in one eye. She has also had her asthma ignored to the point of danger. I've been repeatedly told "that's not the main problem we're concerned about her kidneys". She was left without an inhaler for weeks and only given it by us but not enough because we aren't there long enough to do her morning and night. She'd had a stroke and they didn't realise and she's now blind in one eye. The good part is that when she finally got to the right ward nearly dead, they gave her dialysis and that saved her life. They are so short staffed that family have to move patients and give medication they have been given to give to a barely conscious patient. Also when she arrived dangerously ill she had to wait outside A&E in an ambulance for 6 hours.
My husband attended SDEC on 6 March.
Diagnostic centre/hub
April 2, 2025
We would like to convey our gratitude to all staff for the care and kindness shown to both my husband and myself. Bloods taken and results received in a matter of hours. Examination and reassurances given with an ECG arranged at Solihull within 2 weeks.
Six hours to be sent on her way
Paediatric care
March 25, 2025
We waited at paediatrics for 6 hours and all they did was a blood test and asked some questions. They looked at her like she was lying and sent her on the way with no pain relief. The blood tests came back as having a vitamin D deficiency .
Sent from one department to another
Accident and emergency services
March 25, 2025
Went to A&E and was triaged to urgent care. We waited there for 30 minutes and then was sent to paediatrics.
