Heartlands Hospital

My experience of Heartlands Hospital has been rubbish. I have been admitted 9 times with the same issue and they did nothing to treat me. I believe that I was treated poorly due to my addiction issues.

I sometimes go here for physiotherapy. When I last went there he made me push against his palm for strength and then said, see you in a week. Next week went to the doctor and the same thing and said that's better, I'm finished, then sent me on my way

Had the coil put in and have been having problems since, have had none stop bleeding for 6 months. They took an x-ray and said it had moved. I want to get it removed but they keep fobbing me off because it's moved, to other people to do the removal, have not heard anything more.

I go there every 3 months for my throat and they're alright. They're better now new treatment centre has opened.

Mom went to the vascular clinic in July 2025 and had a more in depth scan on foot where she had been referred on from community nurse for diabetic foot ulcer. Doctor did not accommodate her at all, just asked for her age and history, and when they found out her age, they completely dismissed her and said they couldn't do anything for her, apart from offer an amputation. They also said at this appointment that she was now for palliative care, when this had never been mentioned to us before. They said they would refer her on for pain management clinic. The doctor put on mom's letter after that they has done tests, when they actually hadn't.

I was in an assessment bay in A&E with a door that didn't shut. Family support was the only thing that got me through the 24 hours there. I was then sectioned and moved to a different area where I saw a lovely mental health nurse.

I came here following a car crash and was seen straight away. They were very thorough.

I refuse to go here as the care and treatment are appalling.

GP wanted me to have a CT scan. It didn’t happen. GP then referred me back to urology. I’ve had prostate removed. It turns out that I have internal scarring due to surgery.

My husband was referred to Xray for a bone scan. I spoke to someone and explained he couldn't transfer seats for himself and would need assistance and be lifted. I was told she had put it on the system so should be ok and to attend unless my husband heard otherwise. When he arrived, the message had not been read and he was told it was a no lift hospital and so was turned away, stating he would be sent an appointment for Solihull Hospital. This was a waste of time and money for all involved. How can any member of staff not realise there is a no lift policy in place. Why is there such a policy when certain patients will always require lifting as they are unable to do so for themselves. Equipment such as hoists should be available for such patients, especially for planned appointments.