Heartlands Hospital

It's a big hospital. I had an ultrasound on all my organs and they sent the results to the GP. I can see them on the app.

I had an appointment for vertigo in December 2024. Had a procedure and done some manipulation and went back after 6 weeks. He said he would keep me on the books for a couple of years. He's a really good bloke the doctor I saw. Brilliant.

I went to A&E. My blood pressure was too low. I was there for 12 hours and discharged at 6am. Good care and they said my results would go to the GP.

Really good, their speciality. It's their bread and butter. They're able to check bloods and do checks and give information when I need it. They book me into clinic to discuss anything.

I waited at A&E over 24 hours to get a complete diagnostic. Blood test results too a long time to come back.

The whole process was good. The waiting list was long though. They never gave me the results.

They said they couldn't do anything at physio. They told me to go to the GP if I needed anything.

In pain and waiting 5 hours at A&E. Long waits when we get ill.

A very poor A&E delivery service. They don't let family members in with the patient.

My dad recently spend 2 weeks in Heartlands and while there are no real complaints about his stay when it came to him been discharged the entire process was a disaster. The communication was horrid which just caused unnecessary stress.

How hard is it to inform patient and family when they will be discharged preferably a day or 2 before so everyone is ready?

In our case I turned up to visit and was told he 'might' be discharged that day, he knew nothing about it and upon inquiring nobody would give me a clear answer so we were just waiting not knowing what was happening.

Eventually he was discharged 12 hours later at midnight leaving us with a near hour drive home so late at night when he still wasn't feeling 100% and was very tired was very difficult for him.

And despite repeated asking we were also never told that he would be expected to administer his own injections and so he was not shown how to do so. We ended up having to call our GP the following day who reluctantly sent out a district nurse who was horrified that he'd been discharged without us been told about his care plan and medication.