days ago picking up needles for the council and one of the needles slipped and hit my finger, making it bleed. I came to A&E and they saw me straight away, giving me a tetanus injection and blood test.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
Response from Project Experience, Heartlands Hospital
Please accept my apologies for the delay in responding to your posting.
I am sorry to read your posting regarding your visit to the A&E department at Heartlands and I am extremely concerned that you have had to wait for your blood test as our staff were unable to see you in a timely manner. I hope this matter has been resolved, however, if you still have any concerns or wish to discuss this matter, can you please contact our Patient Relations Team on 0121 424 0808 or via email at uhb-tr.Complaints-ConcernsandCompliments@nhs.net who will be able to look into your concern in more detail.
I hope you will get in contact with us and look forward to hearing from you very soon.
parking, even the overflow parking isn't enough.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.