Heartlands Hospital
Feedback Rating
Based on 694 reviews
Reviews (694)
Staff are nice and helpful
unknown
April 10, 2024
My dad died there a few months ago. He was in hospital for a few months after having a heart attack. He received excellent care and treatment throughout his stay at the hospital. Staff were very kind and helpful.
Care was second to none.
unknown
April 10, 2024
My mom had her bypass surgery at Heartlands. The care she received was second to none.
Consultant explained everything.
Ear Nose and Throat
April 10, 2024
My son had an ENT related surgery. The consultant explained everything very well and provided full support before and after the surgery.
Good staff but communication is poor.
Maternity
April 10, 2024
Both of my kids were born here. The staff are good but communication between the staff and with the patient is very poor. The midwives are very good.
Need more staff, I waited 7 hours in A&E
Accident and emergency services
April 10, 2024
I have waited for more than 7 hours twice in the last 3 months. They need more staff and should provide a much better and clean waiting area for patients. Chairs in the waiting area are very uncomfortable and the toilets are very dirty.
Felt like they didn't care
unknown
April 10, 2024
I was only there for a few hours. More of the elders in the family use it but I'm not a fan of it. My grandad passed away in November and he didn't want to be there. They called us at 1:00AM in the morning to inform us they would stop his medication. He passed away two days later. It's like they didn't care.
Very rude and unhelpful staff
unknown
April 9, 2024
Very long wait and very rude and unhelpful staff.
They looked after my wife and newborn
Maternity
April 9, 2024
4 months ago my wife had a planned C-section there and they were good. They looked after her and our baby.
5 hours waiting
Accident and emergency services
April 9, 2024
I went into Heartlands A&E with a letter from Solihull. They made me wait for 5 hours to be seen and then a further 15 hours on the ward. It was just horrendous. They work their fingers to the bone but I was with my son and he can't wait that long so it was very stressful.
Excellent care received
unknown
April 8, 2024
My mom had her bypass surgery over there and was an inpatient for 3 weeks. The care she received was excellent and after discharge too.
