West Heath Medical Centre

Thank you for leaving your review on our Healthwatch page.
We are pleased that you have been left satisfied with the availability of our appointments and with the multiple methods that have been implemented in gaining contact with us.
If you do wish to provide any further feedback, please speak to a member of our administrative team on your next visit, email us at info.westheathsurgery_sbpct@nhs.net or call us on 01214761135.
Kind regards,
West Heath Surgery

Thank you for leaving your response on Healthwatch.
We do appreciate the frustrations of trying to contact us during peak times, with the Surgery reviewing as many solutions to help combat the soaring demand upon our services.
Our routine appointments are released at scheduled intervals in an attempt to protect our capacity and ensure patients can receive a suitable appointment in efficient timeframe. Whilst we are always analysing methods to try and increase our clinical capacity, we would always encourage patients to check the NHS app for any cancelations or newly added appointments.
Kind regards,
West Heath Surgery

Thank you for leaving feedback on our page. We are pleased to hear that you are satisfied with the performance of our clinical team however we are concerned about the comments made regarding members of our administrative team and our manager.
The Surgery has consistently received praise for the attentiveness and care shown by our administrative team- we would be grateful for further communications to be made at info.westheathsurgery_sbpct@nhs.net so further clarity on these comments can be obtained, thus allowing the Surgery to improve in an area in which you feel we are lacking.
Thank you once again for the time taken to leave your thoughts on this page.
Regard,
West Heath Surgery

We are sorry to hear that you are not satisfied with our services and our availability of appointments.
Since January 2025, the Surgery has managed to offer over 43,000 appointments to our patients and are consistently striving to increase this capacity even further.
We are sorry that despite our efforts you have still faced difficulty in obtaining appointments. Appointments can now be requested for routine purposes through our website, with our urgent appointments for acute presentations being realised at 8:30am on each day, for that day.

Kind regards,
West Heath Surgery

Thank you for your kind message, particularly as you are no longer a patient with us. We are pleased that you were satisfied with our service during your time as a registered patient and wish you all the best in the future,
West Heath Surgery

We are sorry to hear of your dissatisfaction towards our service, in particular the wait time for appointments.
Whilst the Surgery are aware of extended wait times for routine appointments due to the unprecedented pressure the Health Sector is facing, our appointments are released 6 weeks at a time in an effort to reduce wait times by protecting routine appointment availability.
A proportion of our appointments are made available on the day and are reserved for urgent, acute medical needs to meet the demands of our local community. The Surgery and its management team are consistently striving to increase its clinical capacity in this area due to the heightened needs from our patients. Whilst this recruitment drive is being initiated, our administrative team are endeavouring to ensure that patients still see a clinician within an appropriate time frame, allocated towards the appropriate appointment type.
Once again, we are sorry to hear of your dissatisfaction. Should you wish for this to be discussed further, please email us at info.westheathsurgery_sbpct@nhs.net

Thank you for commenting on our healthwatch page. We are pleased to hear of your satisfaction towards our appointment system and that our telephone processes have worked for you.
Kind regards,
West Heath Surgery

Thank you for leaving your review on our healthwatch page. We are delighted to hear that you are pleased with the services we provide, in particular towards your diabetic needs.
Kind regards,
West Heath Surgery